Shipping Policy

We cannot guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.

Happy Herb America reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.

"HHALLC" will appear on your credit card statement.

 

Free Domestic Shipping

We offer free domestic shipping for all of our items.

We ship everywhere in the United States. 

Sorry, no international orders.

 

Shipping Times and Shipping Speed

Processing times can be between 1-3 days. Shipping times do not guarantee package arrival date.

All of our packages are shipped out via USPS, UPS, or Fedex. Tracking labels are sent out via email once the package is picked up by the shipping carrier. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service. 

 

Items Broken in Shipping

ALL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between Happy Herb America and the customer. Broken packages must be photographed and documented before a return package will be sent out. Happy Herb America must be informed of the break within two days of the customer receiving the package.

Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can.

To report a broken item, please contact us by email: happyherbamerica@gmail.com

FOR RETURNS:

IMPORTANT: WE CAN ONLY ACCEPT ITEMS THAT ARE COMPLETELY UNUSED. IF AN ITEM HAS BEEN USED, WE WILL NOT ACCEPT A RETURN. NO EXCEPTIONS. 

If for some reason you have received your product, and no longer want to keep it, please make sure to send an email to happyherbamerica@gmail.com before sending out your return so that our team can be prepared to process your return.

Make sure to include with your return:

Your order number (this is crucial)

The item (unused)

 If we do not receive an order number or invoice with the package, we are unable to determine who the product is from, and will be unable to issue you store credit.

For orders that the customer chooses to return, we are only able to offer store credit for the returned piece.  Customers must pay shipping and handling.